What Is B2C?

The term B2C (business-to-consumer) represents the process in which a business sells products or services directly to consumers, who are the end-users. It’s a type of commerce transaction.

The companies that sell products or services directly to consumers are called B2C companies. For example, in the past, this term referred to people who bought clothes for themselves from the store, or who dined at a restaurant .

But nowadays, B2C is about online selling of products or services – businesses are selling their products to consumers through the internet.

There are four categories of e-commerce: B2C (business-to-consumer), B2B (business to business), C2C (customer to customer), and C2B (customer to business). B2C is the most popular. It became well-known in the 1990s.

For any B2C business, it is crucial to keep good relations with their customers because otherwise, they will not come back. So you have to be aware that the consumer relationship is an essential element.